Troubleshooting Slack Notification Settings Update Error in Bitbucket
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Users encounter an error that says "Something went wrong while updating the subscription! Something went wrong! Please try again later" when modifying Slack notification settings under the repository settings in Bitbucket. This article will provide steps to diagnose and solve this issue.
Diagnosis
Users encounter an error that says "Something went wrong while updating the subscription! Something went wrong! Please try again later" when modifying Slack notification settings
Cause
The cause of the error is an issue with the authorization token between Bitbucket and Slack.
Solution
To solve the issue, follow these steps:
On the Slack instance channel, run the command "/Bitbucket logout" to log out
Go back to the Bitbucket repository and navigate to Settings > Slack > Settings
Click on "Add Subscription" and authorize the connection from your Slack instance
By following these steps, the authorization token will be refreshed, and you should be able to modify Slack notification settings without encountering any errors.
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