Repository Permissions Settings Page Is Stuck With The"e.owner undefined" Message

Summary

When attempting to view the repository groups setting. The page is stuck on a loading screen with a e.owner undefined message.

Cause

The issue occurs because the repository has a team user as part of the repository permissions access.

Unfortunately, this is a legacy feature of Bitbucket Cloud where the team workspace is allowed to log in to Bitbucket.org in the past, which is no longer supported and usually happens on old repositories.

Solution

To resolve the issue, follow these steps:

1. You'll need to identify the specific team user causing the issue. You can check this by reproducing the issue and generating a HAR file.

   • Hint: It usually has the same name as your current team workspace

   • If you can't find the team user, please raise a support request with us, and we'll be happy to help you identify the team user

2. Once the team user is identified, go to your workspace settings and click User directory.

3. Find the team user, click the three dots (...), and click Remove.

Removing the team user from your workspace will also remove the team user's access to repositories on the workspace. This should address the issue.