Error when redirected to SAML authentication during login to Bitbucket Cloud

Summary

When attempting to log in to Bitbucket, users may be redirected to authenticate using SAML (Security Assertion Markup Language) authentication. This can occur when an organization claims an email domain in Atlassian and sets up SAML authentication.

Environment

Bitbucket Cloud

Diagnosis

Try to login to Bitbucket. In some cases some errors occur when logging in using SAML:

Hmm... We're having trouble logging you in.

We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again.

Cause

If you encounter error while trying to log into Bitbucket using the company's SAML, it could be due to a few reasons:

1. Expired or invalid SSL certificates for the SAML

2. Integration problems between the SAML and Bitbucket

3. Authentication errors with the SAML and Bitbucket

Solution

If you are having trouble logging into Bitbucket using your company's SAML, there are several possible solutions to consider.

• First, check with your company's technical support to verify the validity of the SAML's SSL certificate and to review the integration settings between the SAML and Bitbucket and update them if necessary.

• Also, verify the authentication credentials for the SAML and Bitbucket and update them if needed.

• It is important to reach out to your company's technical support for assistance if you encounter any issues.