Intermittent connection issues that prevent the loading of pages in the Bitbucket Cloud UI
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The user encountered intermittent connection issues that prevented the loading of pages in the Bitbucket Cloud UI.
Solution
The user can try below suggestions:
Disable any browser extensions.
Try accessing the account in incognito or private browser mode across different browsers.
Inspect the network logs and check for any errors such as "ERR_CONNECTION_RESET" or "ERR_CONNECTION_RESET" in the browser. These errors indicate that the connection between the client (your browser) and the server was unexpectedly closed. This might be a network issue caused by antivirus or external tools that are monitoring and blocking traffic to Bitbucket Cloud.
ℹ️ If the issue still persists generate a HAR file while reproducing the issue and log a support ticket to us.
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