Email change verification e-mail is not coming through

Summary

Following the Change Atlassian account email addresses guide specifically for an unmanaged account, the last step there is to verify the new email address.

However, there are instances where the verification email is not coming through.

ℹ️ Please note that changing your Atlassian account email will also change your Bitbucket Cloud account's primary email

Environment

Bitbucket Cloud, Atlassian account

Cause

Due to an email bounce or block where the email is listed in our email suppression list with the following possible reasons:

• The recipient's email is invalid

• The recipient rejected our email

• There's a mail policy that's blocking or filtering emails from Atlassian

Solution

• You can click the Resend email button from id.atlassian.com/manage-profile/email

• If it doesn't work, you can raise a support ticket at support.atlassian.com or raise community question and we will investigate it further