Viewing editUsers page under Administration throws Freemarker exception
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Unable to view/edit users due to this exception:
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==> ${userInfo.name} [on line 38, column 13 in admin/user/viewPaginatedUsers.ftl]
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Java backtrace for programmers:
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freemarker.core.InvalidReferenceException: Expression userInfo is undefined on line 38, column 15 in admin/user/viewPaginatedUsers.ftl.
at freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:124)
Cause
This exception occurs in Bamboo when LDAP is integrated and the LDAP user does not have full names assigned.
Resolution
If you have LDAP integrated, ensure users have Full Names assigned.
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