UPM refuses to load and Page not found error shows up when accessing it in the UI
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After upgrading Bamboo or a sudden restart, UPM becomes unavailable. ADD-ONS menu (Overview - > ADD-ONS) is missing some key items including: Find new add-ons, Manage add-ons, Purchased add-ons and Application Navigator. Accessing UPM in the browser shows a "Page not Found" error and following error might show up when accessing Bamboo:
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2014-01-20 10:59:57,835 ERROR [http-bio-8085-exec-11] [BambooFreemarkerManagerSoyHelpers] Error while rendering soy template: navlinks.templates.appswitcher.switcher
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:124)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:52)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:38)
...
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:701)
Caused by: com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalStateException: Required plugin module com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu was either missing or disabled
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2234)
....
at com.google.common.cache.LocalCache$LocalManualCache.getUnchecked(LocalCache.java:4834)
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:105)
... 157 more
Caused by: java.lang.IllegalStateException: Required plugin module com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu was either missing or disabled
at com.atlassian.soy.impl.WebResourceTemplateSetFactory$TemplateSetBuilder.addTemplatesForTree(WebResourceTemplateSetFactory.java:110)
at com.atlassian.soy.impl.WebResourceTemplateSetFactory$TemplateSetBuilder.access$200(WebResourceTemplateSetFactory.java:93)
....
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228)
... 175 more
ADD-ONS menu with missing items:
Cause
Corruption in the files under <bamboo-home> directory, specifically the "bundled-plugins" folder seems to be root cause for this issue.
Workaround
Stop Bamboo completely, run commands like "ps ax |grep amb" to make sure no frozen process is running in the background, if there are any stop them with "kill -9 (process id)".
Navigate to your <bamboo-home> directory and move "jms-store", "temp", "caches", "bundled-plugins" to a location outside this directory.
Refresh <bamboo-installation> directory and start Bamboo again.
Also, make sure Java version is matching the version of Bamboo and JAVA_HOME is correctly configured to look into the JDK directory. Refer to: Supported platforms for more details.
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