Unable to run pre-bootstrap upgrade tasks as your support period has ended
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After installing / starting Bamboo, the following messages are shown in the User Interface (UI):
You cannot access Bamboo at present.
Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended.
The "bootstrap failed" message also appears in atlassian-bamboo.log
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Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian and https://support.atlassian.comCause
Bamboo is loading an expired license key during startup. This error occurs when a customer has two licenses in their account, but the expired license is applied to Bamboo.
The property below in your <Bamboo_Home>/bamboo.cfg.xml file contains the expired license:
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<property name="license.string"> (valid license value here) </property>Solution
Stop your Bamboo instance
Backup the
bamboo.cfg.xmlfile somewhere else on your file systemLogin to MyAtlassian
Retrieve the valid license key
Copy and paste the new license key in the property below, overwriting the one that expired:
1<property name="license.string"> (valid license value here) </property>Restart your Bamboo instance
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