Remote Agent fails to connect to Bamboo through IIS - HTTP 500 error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Remote Agent fails to startup with the following settings:
Bamboo running behind IIS server
Remote Agent installed with the IIS URL
The following appears in Bamboo Agent log, e.g.: atlassian-bamboo-agent.log
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INFO | jvm 2 | 2015/07/28 10:37:42 | 2015-07-28 10:37:42,327 INFO [WrapperSimpleAppMain] [AgentContext] Requesting fingerprint, url: http://<Bamboo.IIS.URL>/agentServer/GetFingerprint.action?hostName=<agent.hostname>&version=3&agentUuid=<agentUuid>
INFO | jvm 2 | 2015/07/28 10:37:42 | Exiting due to fatal exception.
INFO | jvm 2 | 2015/07/28 10:37:42 | com.atlassian.bamboo.agent.bootstrap.RemoteAgentHttpException: HTTP status code 500 received in response to fingerprint request.
INFO | jvm 2 | 2015/07/28 10:37:42 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initFingerprint(AgentContext.java:140)
INFO | jvm 2 | 2015/07/28 10:37:42 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:102)
INFO | jvm 2 | 2015/07/28 10:37:42 | at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:93)
INFO | jvm 2 | 2015/07/28 10:37:42 | at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:95)
The following appears in Bamboo Server log atlassian-bamboo.log
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2015-07-28 10:37:38,015 ERROR [http-apr-8086-exec-6] [ExceptionMappingInterceptor] '192.168.1.30:52963' is not an IP string literal.
java.lang.IllegalArgumentException: '192.168.1.30:52963' is not an IP string literal.
at com.atlassian.ip.InetAddresses.forString(InetAddresses.java:64)
at com.atlassian.ip.Subnet.forPattern(Subnet.java:60)
at com.atlassian.ip.IPMatcher$Builder.addPattern(IPMatcher.java:202)
at com.atlassian.security.auth.trustedapps.AtlassianIPMatcher.<init>(AtlassianIPMatcher.java:38)
at com.atlassian.bamboo.buildqueue.RemoteAgentAuthentications$2.apply(RemoteAgentAuthentications.java:71)
at com.atlassian.bamboo.buildqueue.RemoteAgentAuthentications$2.apply(RemoteAgentAuthentications.java:60)
at com.google.common.base.Predicates$AndPredicate.apply(Predicates.java:338)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:649)Cause
IIS server set X-Forwarded-For header with the remote agent's IP address (e.g. 192.168.1.30) and port number (e.g. 52963). However, Bamboo server need IP address only.
Resolution
Un-install the Remote Agent
Re-install the Remote Agent with the hostname of the machine running Bamboo (without going through IIS server), e.g.:
1java -jar atlassian-bamboo-agent-installer-X.X.jar http://bamboo-host-server:8085/bamboo/agentServer/ installntservice
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