Page not found error thrown when accessing some pages due to incompatible plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
You have installed certain third-party plugins or custom plugins and when the user try to access certain pages like the build responsibilities or the jenkins importer, you are greeted with the error "Sorry, the page you were trying to reach does not exist. Try going back to the dashboard and browse the site to find the page you were looking for"
The following appears in the atlassian-bamboo.log:
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2013-07-10 15:53:34,043 ERROR [qtp4428272-209] [DispatcherUtils] Could not find action
There is no Action mapped for namespace /admin/tracking and action name viewGlobalTrackingConfiguration. Check if there is such an action name with such namespace defined in the xwork.xml and also if such an action class exists. Check also the log to see if the action class is successfully loaded. - [unknown location]
at com.opensymphony.xwork.DefaultActionProxy.<init>(DefaultActionProxy.java:75)
at com.opensymphony.xwork.DefaultActionProxyFactory.createActionProxy(DefaultActionProxyFactory.java:46)
at com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:265)
at com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:202)
at com.atlassian.bamboo.ww2.BambooFilterDispatcher.doFilter(BambooFilterDispatcher.java:20)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.bamboo.filter.NewRelicTransactionNamingFilter.doFilter(NewRelicTransactionNamingFilter.java:31)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.bamboo.ww2.ValidActionContextMarker.doFilter(ValidActionContextMarker.java:37)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.opensymphony.webwork.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:88)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.bamboo.filter.BambooProfilingFilter.doFilter(BambooProfilingFilter.java:44)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.bamboo.filter.AccessLogFilter.doFilter(AccessLogFilter.java:66)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)
at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
at com.atlassian.bamboo.filter.SeraphLoginFilter.doFilter(SeraphLoginFilter.java:71)
at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)
at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)Cause
The third party plugins might be the culprit especially if they are not compatible with the current version of Bamboo. In this case, we found out that this is related to the PMD plugin
Workaround
Upgrade to compatible version if it exist or remove the plugin altogether if it doesn`t
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