LDAP user with pound password fail to login
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Bamboo is configured to use LDAP server.
Fail to login with the LDAP user that have the pound character "£" in the password.
Diagnosis
Diagnostic Steps
Enabling debug logging for com.atlassian.user.impl.ldap will show the following failed authentication:
1
2
3
4
5
6
7
2017-04-11 11:04:33,770 DEBUG [http-nio-9443-exec-14] [DefaultLDAPAuthenticator] LDAP authentication failed, user: 'user1', constructed DN: 'CN=User Name,DC=hostname,DC=local'
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903D9, comment: AcceptSecurityContext error, data 52e, v2580 ]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3135)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3081)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2883)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2797)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:319)Cause
Bamboo isn't started with the file encoding UTF-8.
Solution
Resolution
Start Bamboo with the following JVM options:
-Dfile.encoding=utf-8-Dsun.jnu.encoding=utf-8
Was this helpful?