How to remove credentials from the mail server configuration
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
In Bamboo, if you configure a mail server to use a username and password, when removing them, the changes may not stick.
Solution
There are two possible methods to remove the credentials, one through the UI and one in an XML configuration file:
UI option
From Administration >> Overview >> Mail server, please:
Delete the existing mail server configuration
Create a new mail server configuration without credentials
Configuration File option
Stop Bamboo
Find and open
<bamboo-home>/bamboo-mail.cfg.xmlClear out the
<username>...</username>and<password>...</password>linesSave and Start Bamboo
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