Failed to change the active user repository
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After navigating to Administration > User Repositories and choosing "Users and groups from JIRA or Crowd" to use JIRA or Crowd as a user repository, you get this error:
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Failed to change the active user repository: At least one administrator
required, but none were found. The following administrator groups were
searched: [bamboo-admin]Cause
The "bamboo-admin" group is missing from your JIRA or Crowd external repository.
Resolution
Bamboo must have at least one admin user, and at least one admin group ("bamboo-admin") in the external user repository. Create a bamboo-admin group in JIRA/Crowd and add users to the group.
Please note that the situation is different in case of an LDAP integration because after integrating Bamboo with an LDAP server, you will be able to use local and external user account. Related improvement request: BAM-11972 - Improve the error message of the Bamboo JIRA integration.
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