CROWD or JIRA users failed to login to Bamboo
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
You have delegated Bamboo user management to either Crowd or JIRA. Due to misconfiguration, users are not authenticated. You have made amendments but still the authentication fails.
The atlassian-bamboo.log shows the following:
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2013-07-16 07:47:22,334 WARN [qtp31522607-200] [BambooElevatedSecurityGuard] Validating CAPTCHA response
com.octo.captcha.service.CaptchaServiceException: Invalid ID, could not validate unexisting or already validated captcha
at com.octo.captcha.service.AbstractCaptchaService.validateResponseForID(AbstractCaptchaService.java:146)
at com.octo.captcha.service.AbstractManageableCaptchaService.validateResponseForID(AbstractManageableCaptchaService.java:367)
at com.atlassian.bamboo.user.authentication.BambooElevatedSecurityGuard.performElevatedSecurityCheck(BambooElevatedSecurityGuard.java:56)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:111)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:72)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:130)
at com.atlassian.seraph.filter.BambooLoginFilter.doFilter(BambooLoginFilter.java:34)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:55)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)Cause
Because you have tried several login attempts, the authentication attempt information might have been corrupted.
Resolution
Stop Bamboo
Run this SQL query against your Bamboo database, start Bamboo again, clear your browser cache and try to log in again:
1DELETE FROM AUTH_ATTEMPT_INFO;
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