Could not login admin user after admin account creation at setup
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The following error appears on the screen after creating the admin account in the setup process:
java.lang.SecurityException: Could not login admin user '<userName>'
The following appears in the atlassian-bamboo.log
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2015-05-11 12:20:15,170 INFO [http-bio-8085-exec-6] [AccessLogFilter] <requestIP> GET http://<instanceURL>/setup/setupAdminUser.action 158536kb
2015-05-11 12:26:03,285 INFO [http-bio-8085-exec-13] [AccessLogFilter] <requestIP> POST http://<instanceURL>/setup/performSetupAdminUser.action 124708kb
2015-05-11 12:26:04,015 INFO [http-bio-8085-exec-13] [DefaultAuthenticator] login : '<userName>' could not be authenticated with the given password
2015-05-11 12:26:04,015 WARN [http-bio-8085-exec-13] [DefaultAuthenticator] login : '<userName>' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2015-05-11 12:26:04,017 ERROR [http-bio-8085-exec-13] [ExceptionMappingInterceptor] Could not login admin user '<userName>'
java.lang.SecurityException: Could not login admin user '<userName>'
at com.atlassian.bamboo.ww2.actions.setup.SetupAdminUserAction.loginAdminAccount(SetupAdminUserAction.java:68)
at com.atlassian.bamboo.ww2.actions.setup.SetupAdminUserAction.execute(SetupAdminUserAction.java:44)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:450)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:289)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:252)
at com.opensymphony.xwork2.interceptor.DefaultWorkflowInterceptor.doIntercept(DefaultWorkflowInterceptor.java:168)
at com.atlassian.bamboo.ww2.interceptors.BambooWorkflowInterceptor.validateWorkflow(BambooWorkflowInterceptor.java:54)
at com.atlassian.bamboo.ww2.interceptors.BambooWorkflowInterceptor.access$000(BambooWorkflowInterceptor.java:16)
at com.atlassian.bamboo.ww2.interceptors.BambooWorkflowInterceptor$1.call(BambooWorkflowInterceptor.java:33)
at com.atlassian.bamboo.ww2.interceptors.BambooWorkflowInterceptor$1.call(BambooWorkflowInterceptor.java:29)
at com.atlassian.bamboo.util.BambooProfilingUtils.withUtilTimerStack(BambooProfilingUtils.java:51)
at com.atlassian.bamboo.ww2.interceptors.BambooWorkflowInterceptor.doIntercept(BambooWorkflowInterceptor.java:28)
at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)Cause
Bamboo is using the wrong authenticator to authenticate the newly created administrator account. Example scenario:
The installation directory is copied from an existing instance which is already configured to use SSO.
Resolution
Ensure that the Crowd SSO authenticator is commented in
Bamboo Installation/atlassian-bamboo/WEB-INF/classes/seraph-config.xmlis commented1<!-- <authenticator class="com.atlassian.crowd.integration.seraph.v25.BambooAuthenticator"/> -->Ensure that the Bamboo authenticator is commented in
Bamboo Installation/atlassian-bamboo/WEB-INF/classes/seraph-config.xmlis not commented1<authenticator class="com.atlassian.bamboo.user.authentication.BambooAuthenticator"/>Restart Bamboo
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