Bootstrap fails when checking bundled plugins after an upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Bamboo fails at the bootstrap stage when checking bundled plugins and following error shows up in the logs. Also, looking under Bamboo Administration (Overview) - > ADD-ONS (PLUGINS) tab, some options might be missing including: Application Navigator, Find new add-ons and Manage add-ons.
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2014-08-26 17:10:43,918 ERROR [http-bio-8085-exec-6] [BambooFreemarkerManagerSoyHelpers] Error while rendering soy template: navlinks.templates.appswitcher.switcher
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:124)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:52)
....
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:701)
Caused by: com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalStateException: Required plugin module com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu was either missing or disabled
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2234)
at com.google.common.cache.LocalCache.get(LocalCache.java:3965)
....
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:105)
... 155 more
Caused by: java.lang.IllegalStateException: Required plugin module com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu was either missing or disabled
at com.atlassian.soy.impl.WebResourceTemplateSetFactory$TemplateSetBuilder.addTemplatesForTree(WebResourceTemplateSetFactory.java:110)
at com.atlassian.soy.impl.WebResourceTemplateSetFactory$TemplateSetBuilder.access$200(WebResourceTemplateSetFactory.java:93)
....
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228)
... 173 moreCause
This issue is caused by having an unsupported JDK, not compatible with the new Bamboo version after the upgrade.
Resolution
Refer to the Supported platforms page for your version of Bamboo to check if a compatible Java version is used and JAVA_HOME is configured to look into the JDK directory. If any changes need to be made, stop Bamboo completely, make the changes, remove "caches" and "bundled-plugins" folders from under <bamboo-home> directory and start Bamboo again.
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