After starting "Export to Server" Bamboo is attempting to pause but it fails after 60 minutes
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After starting "Export to Server" from Bamboo administration panel Bamboo is attempting to pause server but after 60 minutes it fails.
The following appears in the atlassian-bamboo.log
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2017-01-23 08:34:01,639 ERROR [13-CloudExportServiceImpl.exportCloudInstance:pool-21-thread-1] [CloudExportServiceImpl] Cloud export failed
java.util.concurrent.CompletionException: java.lang.RuntimeException: com.atlassian.bamboo.migration.cloud.exception.CloudExportException: Unable to pause server
at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:273)
at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:280)
at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1621)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at com.atlassian.bamboo.utils.BambooRunnables$1.run(BambooRunnables.java:51)
at com.atlassian.bamboo.security.ImpersonationHelper.runWith(ImpersonationHelper.java:31)
at com.atlassian.bamboo.security.ImpersonationHelper.runWithSystemAuthority(ImpersonationHelper.java:20)
at com.atlassian.bamboo.security.ImpersonationHelper$1.run(ImpersonationHelper.java:52)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.RuntimeException: com.atlassian.bamboo.migration.cloud.exception.CloudExportException: Unable to pause server
at com.google.common.base.Throwables.propagate(Throwables.java:160)
at com.atlassian.bamboo.migration.cloud.service.CloudExportServiceImpl.pauseServer(CloudExportServiceImpl.java:91)
at com.atlassian.bamboo.migration.cloud.service.CloudExportServiceImpl$$Lambda$657/8713239.run(Unknown Source)
at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1618)
... 7 more
Caused by: com.atlassian.bamboo.migration.cloud.exception.CloudExportException: Unable to pause server
... 10 more
Caused by: java.util.concurrent.TimeoutException
at java.util.concurrent.CompletableFuture.timedGet(CompletableFuture.java:1763)
at java.util.concurrent.CompletableFuture.get(CompletableFuture.java:1907)
at com.atlassian.bamboo.migration.cloud.service.CloudExportServiceImpl.pauseServer(CloudExportServiceImpl.java:83)
... 9 moreCause
Most possible reason is that builds are still building or are hanging in the queue.
Resolution
Manually stop all the builds in the queue.
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