503 error in the UI when attempting to set up SSL
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Installing Bamboo and setting up SSL following the instructions on this page: Running Bamboo over HTTPS, a 503 error shows up in the UI when starting the service. The following error appears in the logs:
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2013-07-02 14:50:11,216 WARN [com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread-#2] [BasicResourcePool] com.mchange.v2.resourcepool.BasicResourcePool$AcquireTask@7a58e66a -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:
java.sql.SQLException: Unknown server host name 'thrace'.
at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:377)
at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)
at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:182)
at com.mchange.v2.c3p0.DriverManagerDataSource.getConnection(DriverManagerDataSource.java:134)
at com.mchange.v2.c3p0.WrapperConnectionPoolDataSource.getPooledConnection(WrapperConnectionPoolDataSource.java:182)
at com.mchange.v2.c3p0.WrapperConnectionPoolDataSource.getPooledConnection(WrapperConnectionPoolDataSource.java:171)
at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool$1PooledConnectionResourcePoolManager.acquireResource(C3P0PooledConnectionPool.java:137)
at com.mchange.v2.resourcepool.BasicResourcePool.doAcquire(BasicResourcePool.java:1014)
at com.mchange.v2.resourcepool.BasicResourcePool.access$800(BasicResourcePool.java:32)
at com.mchange.v2.resourcepool.BasicResourcePool$AcquireTask.run(BasicResourcePool.java:1810)
at com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread.run(ThreadPoolAsynchronousRunner.java:547)
Caused by: java.net.UnknownHostException: thrace
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.reflect.GeneratedMethodAccessor10.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at net.sourceforge.jtds.jdbc.SharedSocket.createSocketForJDBC3(SharedSocket.java:304)
at net.sourceforge.jtds.jdbc.SharedSocket.<init>(SharedSocket.java:255)
at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:310)
... 10 moreWorkaround
Edit the default jetty.xml under <bamboo-installation-directory>\webapp\WEB-INF\classes and remove "bamboo" from context path, it will look like:
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<Arg name="contextPath">/</Arg>Also, edit the system property line and add the missing "." before "./webapp", it will look like:
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<SystemProperty name="bamboo.webapp" default="../webapp"/>After these changes, save the file and re-start Bamboo.
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