Unable to update field while creating issues using Automation
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Automation for Jira isn't able to update all fields when creating an issue.
Diagnosis
An automation rule to create Jira issues and to update certain fields might not work properly and end up giving this error after issue creation-
1
2
3
4
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
Field 1, Field 2
Issues created successfully
<Issue key>Cause
The fields that failed to get updated are not present in the create issue screen of the issue that was created by the Automation.
Solution
Add the fields that failed to get updated to the Create issue screen of the issue type being created by Automation.
Updated on May 31, 2024
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