Automation for Jira: Unable to reauthorise Github connection

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


Automation for Jira fails to retrieve information from GitHub

Error message received


Automation for Jira can connect to your Github instance in order to execute certain conditions i.e if an issue transitions to "In progress" state then create a branch in Github, There are scenarios when automation fails to retrieve information from GitHub and you cannot reauthorize Automation for Jira on your Github.


Connections can fail due to multiple reasons such as Jira access was revoked from Github


Remove app authorization prompt
  • Go back to the automation rule to connect Github with Atlassian Automation.

Create branch in Github
  • Authorize the access

Authorize the access

Updated on May 31, 2024

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