Trello Automation rule from the board failed to create issues in Jira

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


There is an Automation rule that is created with the Trello board which is supposed to create an issue in Jira. The rule is created as below:

Trello board automation

The error is displayed as below:

Manage notifcations in Trello


  • Tried checking for the connectivity from Trello to Jira. It is proper and the integration works fine as intended:

Automation Rule creation in trello to create an issue in JIRA project
  • Tried checking for the existence of the Issuetype in Jira. It exists.

Issue types in jira
  • Tried creating an issue from Jira. It displays the issue type correctly and the issue gets created successfully:

Create Issue dialog box in Jira


The "Issue Type" name had an empty space/spaces at the end due to which Trello was unable to find the same during the issue creation process.


Edit the Issue Type and remove the extra space that is present in the name.

Updated on May 31, 2024

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