The warning "Disabled third party extension for Automation for Jira" appears when configuring an automation rule
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When there are multiple Automation for Jira-related plugins installed, for instance, Automation for Jira and Automation for Jira Lite or Legacy Automation module, third-party Automation modules are unable to load, showing the following error when viewing an automation action:
Disabled third party extension for Automation for Jira?
This rule component was provided by a third-party extension for Automation for Jira. It appears this app is no longer installed or enabled. Please check the 'Manage apps' section in the global administration
Diagnosis
Check Jira Admin → Manage Apps → Manage apps, and check that you fit the condition listed in the environment section above
Automation for Jira (or Automation for Jira Lite) is otherwise enabled
When you view an Automation Action containing a third-party component, you receive the error listed above
In the Jira log file, atlassian-jira.log, you find errors logged as automation rules are triggered:
Could not find automation action module MODULE_NAME_HERE, perhaps the plugin has been uninstalled?
Cause
There are multiple automation plugins installed, which prevents Automation for Jira from detecting the third-party automation module
Solution
Visit Jira Admin → Manage Apps → Manage Apps and uninstall the conflicting Automation Apps leaving on the intended Automation App installed. For example:
If you have Automation for Jira installed, but find Automation for Jira Lite also installed, uninstall Automation for Jira Lite
If you have Automation for Jira Lite installed, but also find Automation Module or Automation SPI installed, uninstall Automation Module and Automation SPI
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