Status transition through automation rule fails in Jira Cloud

Summary

The automation rule to transition the issue status fails with the error "Destination status could not be resolved."

Diagnosis

"Destination status could not be resolved. If using a smart-value, ensure this resolves to a numeric status ID or untranslated name for issues (with current status)"

Cause

This issue happens if there is no transition from the current issue status to the destination issue status configured on the automation rule.

Solution

1. Go to project settings > Workflow.

2. Make sure the transition from the issue's current status to the destination status configured on the automation rule is available.

3. If not, create the required transition or modify the rule action to transition the issue to the correct status.

For more details on the steps to edit a workflow, please check the following documentation:

• Edit a work item workflow