Emails sent from Automation for Jira rules are showing wiki markups in plain text

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


Emails sent from Automation for Jira rules are showing wiki markups in plain text, when using the Send Email action and including a text type field in the content:

Email received showing wiki markups in plain text


The automation rule is using the Send Email action, and the Content part includes a text type field (such as the description field), referred to by a smart value, for example {{issue.description}}

send email action using smart values

The text field of the Jira issue from which the email was sent contains formatting (color, bold, quote...)

Content with formatting


When referring to a text field in a smart value using the syntax {{issue.description}} (or {{issue.customfield_id}} ), the content of the text field will be rendered as plain text in the email sent from the rule, including the wiki markups.

To make sure that the wiki markups are rendered as HTML in the email, we need to append .html at the end of the smart value.


Edit the smart value used in the Content of the the email so that .html is added at the end (for example {{issue.customfield_id.html}})

Edit smart value in the content section

The text field will now be properly rendered in the email in HTML format:

Email rendering in HTML

Updated on May 31, 2024

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