How to use automation rules to send the hyperlinks present in the description of the issue as hyperlink itself

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


Using the automation rule, if we enable the action Send Email, it sends the description of the issue in the text format despite having hyperlinks in it

Send email action


The smart value issue.description.html has to be used instead of issue.description.This is because of the smart value issue.description changes the description to text format.

The value issue.description.html along with the option Convert line breaks to HTML line breaks will work for this requirement.

Send email with Smart value

Updated on May 31, 2024

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