Automation || When a user is added to a multi-user picker field, only the newly added user should receive the email notification

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


When a user is added to a multi-user picker field which may have existing users already, then only the newly added user(s) should receive email notifications via Automation for Jira.


Here is the rule snippet:

Rule to send email to new user in user-picker field using automation


  • Trigger

    : When the field value changes for the Multi-user picker field This would pick up any changes made to the user picker custom field

  • For-each branch: Use a for-each branch to iterate over each added user considering there might be more than 1 user added to the user picker field. Here is the smart value for the "For-each" branch:

  • Inside the "For-each" branch, use the send web-request action to fetch the email address of the newly added user:


  • Headers:

Authorization: Basic <Encoded Base64 emailId:API token>Content-Type: application/jsonHTTP method: GETRequest body: Empty
  • Please ensure to use the base64 converted value of your Atlassian Account "email address:API token"

  • Action: Send Email - use the below smart value in the "To" section:


Updated on May 31, 2024

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