Send email notification to reporter when ticket is closed by other users using Automation for Jira
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Using automation to send email notifications to the reporter when the issue is closed/completed by another user.
Solution
Trigger: Issue transitioned: select the required statuses.
Condition: User condition
Action: Send email
Updated on May 31, 2024
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