Set Default Description Template for Jira Cloud Work Item Types
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
A use-case or requirement for the users is to have a default Description template for a particular work item type in place for the users to re-use in all the tickets. This document illustrates the solutions to setup a default template for the Description field in a work item type, which can be used for multiple work items.
Solution
Automation For Jira
If the Description field needs to be updated as a template after the work item is created, you can create a rule using Automation for Jira:
From your service project, select Project Settings > Automation
Select Create rule in the top-right corner
Select Work Item created as the trigger for the rule
Select Next
Select New component and select If: Add a condition to add a condition for this rule.
Select Work Item fields condition and select
Field: Issue Type
Condition: equals
Value should be the work item type as per the requirement
Select New component and select Then: Add an action
Select Edit Work Item action
Choose fields to set: Description
Select Add
In the Description box, please update the following:
{{issue.description}} ---------------------------------------- <Story Template>The first line will keep the original description from the work item creation. Replace <Story Template> with the Template you would need
If you want to override the original Description, just add the Story template of your choice in the Description box on the previous step.
Give your rule a name, then select Turn it on.
Creating this rule will run on any work item creation and update the template as needed.
For more details on Automation for Jira and its use: Create and edit Jira automation rules
Default Values for the 'Create Work Item' screen app
If you require a fixed template to appear in the Description field while the work item is being created, you can use the third-party app Default Values App. The Default Values app for Jira allows you to automatically inject predefined values into fields on the "Create Work Item" screen, and it's a free application. See their documentation for an example setup.
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