How to clear out the field values when the Issue Type of an issue gets changed using Automation for Jira(A4J)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Clearing out the field values like Sprint, Story Points, etc. whenever there is a change in Issue Type, for example, Story changed to Epic.
Solution
1. Create an Automation Rule with a Field Value Changed trigger.
2. To compare the previous value of issue type from the issue, let's add a condition using Advanced Compare Condition
For Example- The issue Type changes from Bug to Story
Use the below smart value for the "First Value" of the condition which holds the previous value of the Issue Type.
1
{{fieldChange.fromString}}Compare using the 'Contains' condition against the second value.
In case of multiple conditions that need to be placed. For example- To clear the Sprint (or Story Points) field value when the Issue Type changes from "Bug" Or "Story" to "Task", use the "Contains Regular Expression" condition as below.
3. Add another component that is Issue Fields Condition, which holds the value of the Issue Type that got changed.
4. Finally, clear the sprint (or Story Points) field value using the Edit Issue action. To do it:
a. First, select the list of field(s) that you are trying clear:
b. Then don't add any value to these fields. Without specifying any value, the fields will be cleared out:
5. Verify the audit log and the Issue view that the Sprint field value is cleared out.
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