Resolve Issues with Bulk Operations in Jira Automation Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When doing bulk operations to update a certain field on multiple issues at the same time, we tend to see that the field update does not happen as expected, and some updates may not be completed.
The operations happen too fast for the automation to update all fields at once.
Solution
Access the rule in question.
Immediately after the trigger, add an action → Re-fetch Issue Data → save
Publish the rule.
The re-fetch action will fetch the information from the issues again so as not to miss any of the issues.
For field updates using Bulk Action, the automation will not trigger if the "Field Value Changed" with "Edit Issue" or "Assign Issue" operation is set. This is a current limitation and here are the tracked it AUTO-104 - Better support for bulk actions in Automation
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