Jira Automation failed to create ticket via Incoming webhook

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


Jira automation to create tickets via Incoming webhook from a remote site, but the reporter field throws an error message: Specify a valid value for the reporter (reporter)

Audit log entry


Updating the reporter field via Automation smart value with the remote-site Jira issue reporter.

1 2 3 4 5 6 7 { "fields": { "reporter": { "id": "{{webhookData.fields.reporter.accountId}}" } } }

Sample rule:

Rule sample

Updated on June 5, 2024

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