Jira Automation failed to create ticket via Incoming webhook | Automation

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

Jira automation to create tickets via Incoming webhook from a remote site, but the reporter field throws an error message: Specify a valid value for the reporter (reporter)

Solution

Updating the reporter field via Automation smart value with the remote-site Jira issue reporter.

{
  "fields": {
    "reporter": {
      "id": "{{webhookData.fields.reporter.accountId}}"
    }
  }
}

Sample rule:

Updated on June 5, 2024

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