Automation rules referencing large project roles fail to complete

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


An automation rule is reporting Some Errors when run. The error in the automation audit log is:

  • If the role has 50 or more users, only the first 50 users will be used.


Check that the number of users listed in a project role is fewer than 50. If any users or groups are listed as default project role members (located at, they can also be factored into this count.


An automation rule can only reference a role that contains 50 users or fewer.


Reference Jira user groups instead of users or project roles in the automation rule. A note appears under the Criteria field displaying the role limit when a project role is referenced (see below).

Automation rule referencing a project role

User condition with "user who triggered the event" in user field

Automation rule referencing a user group

User condition in automation

Additional Information:

User condition not properly checked when a project role has more than 50 default members: AUTO-1066 - User condition doesn't work if the role has more than 50 members

Updated on June 6, 2024

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