Automation For Jira - Writing a rule that sends the list of issues about to breach via Slack

Summary

This article describes how to create an Automation Rule using the Lookup Issues action (available in Automation for Jira from the version 9.0.1), which will send a Slack message in a channel containing the list of requests that will expire in less than 1h.

Solution

Rule configuration details

The rule will need to be configured as follows:

• Add the Scheduled trigger with the settings below:

  • Frequency: Once every 30min

  • Select the option simply run the conditions and actions without providing issues

• Add the Lookup Issues action, with the JQL query below (feel free to change the threshold and the name of the SLA to your liking):

  1 "Time to first response" < remaining ("1h")

• Add the Send Slack message action with the parameters below:

  • Webhook URL : Add the Slack URL obtained after configuring an incoming Webhook in your Slack account

  • Message: Copy the message below, to include the Key, URL, Summary of the requests that are about to breach:

    1 2 3 4 The following support tickets will breach in less than 1h, or already breached: {{#lookupIssues}} - <{{url}}|{{key}}> - {{summary}} {{/}}

  • Channel: Enter the name of the Slack channel where you want the message to be sent

Screenshot of the complete rule

Example of Slack message