Automation If-Else block is not passing

Summary

Automation If-Else block is not passing even though field conditions are met for the ticket.

Diagnosis

The automation rule will execute, but may say that no conditions were met:

While the ticket does have the required condition value:

Verify the letter case of the expected value on the field condition within the automation rule:

You will see that it is different from the ticket and actual component name, verify the current field value for the system or custom field:afaz

Cause

The original system or custom field value was changed after it was added to the condition. When values are added to automation rule conditions, they become simple strings and the condition needs an exact match.

So this can happen if the value was completely changed, or just the letter case was changed.

Solution

Remove and re-add the field value to the condition.