Automation for Jira permission issue

Summary

You may see in audit log that the Automation for Jira account does not have permission to make changes in the ticket.

Solution

These type of issues tend to occur when the addon permission is not set on the permission scheme. Workflow scheme has permission set for a transition.

Step 1 : Access the project in question

Step 2 : Go to project settings → permissions and ensure that the "Atlassian-addons-project-access" role is added to all the permissions in the list.

Step 3 : Check if the rule can run, if the error occurs again, then follow step 4.

Step 4 : Now, we could determine that the workflow transitions may have a permissions setup.

Step 5 : Go to the transition, click on condition → Add one more condition to the transition by clicking on "Add condition"

Step 6 : User is in project role → Choose the "atlassian-addons-project-access"

Step 7 : Choose "Any of the below conditions" in the drop down

Step 8 : Publish draft