Automation For Jira - How to configure a rule using smart values in the recipient email address

Summary

The purpose of this article is to explain how to configure an automation rule that sends an email from a Jira issue to a recipient, whose email address will be a combination of:

• the username of the issue reporter

• a fixed domain

Problem

When setting up the "Send email" action in an automation rule, Jira recognizes Smart Values within the email recipient field. While nothing will stop you from appending the domain name after the smart value, this addition will not be acknowledged when the action is executed, resulting in an incorrect email address format. As a result, the recipient's email address will not be properly built and the recipient will not receive the email.

An illustration of this problem is as follows:

Solution

The Entity property action can serve as a solution for this particular use-case.e. It sets hidden 'entity' properties on issues, projects, or users related to the trigger issue of the rule execution.

Automation rule configuration

• Add a Set entity property action

  • Entity Type: Issue

  • Property Key: "usernameEmail" – This can be any name.

  • Property Value: {{smartvalue}}@domain.com

    • We create a unique value by merging a smart value and then associating a domain with it.

      

• Add a Send email action

  • To: The entity property key is utilized as follows:

    1 {{issue.properties.usernameEmail}}
    

  • Subject

    : subject of your choice

  • Content

    : content of your choice