Automation Configuration | Add watchers to a new ticket created when certain condition matches.

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


This article would help setup automation rule for use case:

Use case: An automation rule that should trigger when an Issue is created then add a particular watcher if the custom field value would have a specific option/value.


We would propose the following method to setup the automation rule for this use case :

  • Trigger: Issue creation

  • Condition: Use the "advance compare" or "If" condition to verify if the custom field's value is "Example"

  • Action: Manage watcher > add user values.

Updated on May 31, 2024

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