Automation Configuration | Add watchers to a new ticket created when certain condition matches.

Summary

This article would help setup automation rule for use case:

Use case: An automation rule that should trigger when an Issue is created then add a particular watcher if the custom field value would have a specific option/value.

Solution

We would propose the following method to setup the automation rule for this use case :

• Trigger: Issue creation

• Condition: Use the "advance compare" or "If" condition to verify if the custom field's value is "Example"

• Action: Manage watcher > add user values.