What happens to Atlassian accounts when their domain is verified or unverified?
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Learn what happens to Atlassian accounts when verifying or unverifying a domain, including account management changes.
Domain verification
Verify your company’s domain to prove that you own all user accounts with that domain. Your company’s domain is everything that comes after the @ symbol in the email addresses of your users' accounts. For example, Atlassian owns the domain atlassian.com.
When you verify a domain for your organization, you do two things:
verify ownership of your company's domain and
claim users' accounts with that domain.
Example
Let's say you have a company called YourCompany and want to verify a domain called yourDomain.
What happens to the Atlassian cloud users of the domain yourDomain when the above change is made?
Users will receive an in-app notification on their Atlassian profiles mentioning that their account is now managed.
No email notification will be triggered for these users.
Users will no longer be able to delete their accounts.
Users will no longer be able to change their email address.
Profile visibility options will change back to default settings. See Update profile and visibility settings for more information.
What happens to the Atlassian cloud users when the domain "yourDomain" is unverified?
Users will receive an in-app notification.
They will be able to change their emails and delete their accounts.
Profile visibility options will change back to default settings. See Update profile and visibility settings for more information.
Was this helpful?