Sync Job Title and Department Attributes to Managed Atlassian Accounts via SCIM Provisioning with Entra ID
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Managed Atlassian Accounts have different attributes such as Department, Full name, etc. This article explains how to sync attributes to those Managed Accounts.
Environment
Atlassian cloud
Atlassian Guard (formerly Access)
Atlassian cloud Entra enterprise application
Entra ID (formerly Azure AD)
SCIM integration
Solution
Sync the Job Title attribute with a new attribute mapping
Log in to your Entra ID Portal - https://entra.microsoft.com/
Select Enterprise Applications
Look for the Atlassian Cloud application, and open it
Under the Manage section, select Provisioning
Under Manage Provisioning, select Edit attribute mappings
Expand the Mappings section, select Provision Entra ID Active Directory Users
Under Attribute Mappings, select Add New Mapping
Map the attribute:
Type | From | Attribute Name |
---|---|---|
Source | Entra ID | jobTitle |
Target | Atlassian Cloud | title |
Your new attribute should look something like this:
Mapping type: Direct
Source attribute: jobTitle
Default value if null (optional): <blank>
Target attribute: title
Match objects using this attribute: No
Matching precedence: <blank>
Apply this mapping: Always
Select Save and let Entra ID process the new information. At the next provisioning cycle, Entra ID will update all required users.
Sync the Department attribute
Log in to your Entra ID Portal - https://entra.microsoft.com/
Select Enterprise Applications
Look for the Atlassian Cloud application, open it
Under the Manage section, select Provisioning
Under Manage Provisioning, select Edit attribute mappings
Expand the Mappings section, select Provision Azure Active Directory Users
Under Attribute Mappings, select Add New Mapping
Map the attribute:
Type | From | Attribute Name |
---|---|---|
Source | Entra ID | department |
Target | Atlassian Cloud | urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department |
Your new attribute should look something like this:

Select Save and let Entra ID process the new information. Entra ID will update all required users at the next provisioning cycle. Alternatively, you can manually use On-demand Provisioning to trigger Provisioning for one or more users to observe the changes sync to Atlassian.
Was this helpful?