Sync Job Title and Department Attributes to Managed Atlassian Accounts via SCIM Provisioning with Entra ID

Summary

Managed Atlassian Accounts have different attributes such as Department, Full name, etc. This article explains how to sync attributes to those Managed Accounts.

Environment

• Atlassian cloud

• Atlassian Guard (formerly Access)

• Atlassian cloud Entra enterprise application

• Entra ID (formerly Azure AD)

• SCIM integration

Solution

Sync the Job Title attribute with a new attribute mapping

1. Log in to your Entra ID Portal - https://entra.microsoft.com/

2. Select Enterprise Applications

3. Look for the Atlassian Cloud application, and open it

4. Under the Manage section, select Provisioning

5. Under Manage Provisioning, select Edit attribute mappings

6. Expand the Mappings section, select Provision Entra ID Active Directory Users

7. Under Attribute Mappings, select Add New Mapping

8. Map the attribute:

Your new attribute should look something like this:

• Mapping type: Direct

• Source attribute: jobTitle

• Default value if null (optional): <blank>

• Target attribute: title

• Match objects using this attribute: No

• Matching precedence: <blank>

• Apply this mapping: Always

Select Save and let Entra ID process the new information. At the next provisioning cycle, Entra ID will update all required users.

Sync the Department attribute

1. Log in to your Entra ID Portal - https://entra.microsoft.com/

2. Select Enterprise Applications

3. Look for the Atlassian Cloud application, open it

4. Under the Manage section, select Provisioning

5. Under Manage Provisioning, select Edit attribute mappings

6. Expand the Mappings section, select Provision Azure Active Directory Users

7. Under Attribute Mappings, select Add New Mapping

8. Map the attribute:

Your new attribute should look something like this:

Select Save and let Entra ID process the new information. Entra ID will update all required users at the next provisioning cycle. Alternatively, you can manually use On-demand Provisioning to trigger Provisioning for one or more users to observe the changes sync to Atlassian.