Jira or Confluence Cloud instance is running slowly

Summary

Users are experiencing slow load times, slow searches, slow issue updates, and generally high latency on their Cloud site.

Solution

Outdated browsers impact performance

Outdated browsers will experience a slowdown or loading issues related to javascript, apps, or browser extensions.

• Check your browser version to see if it is up-to-date and on

  Atlassian Cloud's supported browser list

• Check for extensions that limit or disable JavaScript

Network or Internet Service Provider (ISP) issues

This is most likely a factor if you are experiencing load-time issues on one machine, but not others.

• Are you experiencing slow load times on other websites as well?

• Has your ISP reported any issues/outages in the area?

• Does your connection to your modem/router drop frequently?

• Check your traceroute and look for high latency

  • Windows - enter 'tracert' followed by your site URL into a command prompt

  • OSX/Linux - enter 'traceroute' followed by your site URL into a terminal

  • Also in OSX navigate to to Applications > Utilities >Network Utilities > Traceroute (tab)

Issues with your cloud site

If your site has recently increased usage, applications, or plugins, it may need fine-tuning. The Cloud Support team can assess this.

If slowness is affecting multiple users from multiple locations and is independent to network problems, submit a support ticket at support.atlassian.com.

Please include the following information:

1. When was the slowness first noticed?

2. Is it affecting all users?

3. What actions are being done when the slowness is experienced? Can you list sequence of steps done?

4. Use a supported web browser to produce a HAR file of the following pages while performance problems are experienced (Please ensure your browser cache is cleared before every HAR generation.)

   • The pages that are slow

   • The default application page of the slow application on your site (e.g. Jira: https://<your-site>.atlassian.net or Confluence: https://<your-site>.atlassian.net/wiki).

   • This page (Jira or Confluence Cloud instance is running slowly) for comparison

5. The output of a TCP trace-route from your computer to your Cloud Site while the site is experiencing performance problems capture:

   • Windows: tracert <your-site>.atlassian.net

   • OS X: sudo traceroute <your-site>.atlassian.net

   • Linux: sudo traceroute -T <your-site>.atlassian.net 2800

Related Content

• Generate HAR files and analyze web requests for Atlassian support