I'm locked out of my Atlassian account

To help protect your Atlassian account, we have have a security measure in place that will lock your account after multiple, consecutive failed login attempts.

I’ve been locked out of my account after I failed to log in multiple times. What can I do?

When your account was locked, we sent an email with instructions on how to unlock it. Follow the instructions in that email to regain access to your account.

I haven’t received an email to unlock my account.

Please contact Atlassian Support and we’ll send another recovery email to the address associated with your Atlassian account.

I received an email telling me that my Atlassian account has been locked after multiple failed logins. This wasn't me. Why did I get this and what does it mean?

Do not unlock your account. The email that you received is a security measure to let you know that someone has attempted to log in to your Atlassian account, and we protected it. The IP address associated with the login attempts has been locked out. You can continue to log in like normal from the devices that you normally use. However, if you are still concerned, we recommend that you reset your password.

Need more information?

If you still have concerns or need any further information, contact Atlassian Support.