Can't Download Large Files from Cloud WebDAV
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Symptoms
The file downloaded from WebDAV is incomplete or corrupted.
Cause
Due to architecture limitations the download automatically ceases after 15 minutes (around 1GB of data).
Workarounds
Use Firefox's DownloadThemAll extension.
Use wget:
1
wget -t 0 --user="MYUSER" --password="MYPASS" https://example.atlassian.net/webdav/backupmanager/Application-backup-20130509.zipIf wget is not available, use the following Bash script:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
#!/bin/bash -u
if [[ $# < 1 ]]; then
echo "Usage: ${0} FILENAME";
echo "Where FILENAME is the name of the file produced by Cloud's backup manager (e.g. 'JIRA-backup-20121005.zip')."
exit 1;
fi
BACKUP_FILE="${1}"
MY_HOST="test.atlassian.net"
USERNAME="myusername"
PASSWORD="mypassword"
URL="https://${MY_HOST}/webdav/backupmanager/${BACKUP_FILE}"
# Detect total file size
FILE_SIZE=$(curl -s --head -u "${USERNAME}:${PASSWORD}" "${URL}" | grep -i '^Content-Length:' | awk '{ print $2 }' | tr -d [[:space:]])
while [[ ! -f "${BACKUP_FILE}" || $(ls -al "${BACKUP_FILE}" | awk '{ print $5 }') -lt ${FILE_SIZE} ]]; do
curl -k -u "${USERNAME}:${PASSWORD}" -C - -o "${BACKUP_FILE}" "${URL}";
sleep 5;
done;Resolution
See CLOUD-5975 - Large backup downloads time out, causing incomplete files. for further details
Updated on April 8, 2025
Was this helpful?
Still need help?
The Atlassian Community is here for you.