Unable to rerank issues in a particular Advanced Roadmaps Plan view
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Sometimes users may not be able to drag and drop issues/rerank the issues in a particular Advanced Roadmaps Plan view.
Environment
Jira Software on Data Center.
Caused by
This issue is due to the "Sort by" option configured in the Plan View. If the "Sort by" option is not set to "Rank," it could lead to this problem.
Drag-and-drop functionality is available exclusively when sorting by rank. When sorting is based on any other field, Advanced Roadmaps does not consider the rank, and therefore the drag-and-drop feature is not operational.
Solution
Kindly request the affected user to go to Plan > View Settings > Sort By and ensure that the Rank option is selected.
ℹ️ For reference Sort issues in Advanced Roadmaps
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