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How we manage users and groups when you copy product data

The capability to copy data from one instance for your Confluence to another is only available to customers who have signed up for our Early Access Program.

User management in cloud

Users in cloud have a single Atlassian account tied to their email address that they can use to access any Atlassian cloud product. This means, when you copy users, we don’t create new user accounts in the destination site. Instead, we link all data and activity associated with a user to their existing Atlassian account. Learn more about Atlassian accounts

How we copy users and groups

When you copy Confluence Cloud data for the first time, all users, including active and inactive users are copied. Content associated with deleted users is also copied. You can choose to:

  • Add users to groups separately, which means you’ll need to add users to their groups after you copy data to give them product access.

  • Preserve group membership, which means in the destination, users will remain added in all the groups they were a part of. They’ll get product access automatically. Learn about migrations groups and memberships

When you copy data from the same source to the same destination again, we only copy new users and groups added to the source since the last copy.

Notify users

Users won’t be notified through email after they are copied. When you're finished setting up your destination Confluence Cloud, you can invite your users by going to Administration > Users > Resend invite from your destination or provide them with a direct login link. Learn more about inviting users

Additional Help