No sound on your video? Disable your Audio Enhancements (Windows 10 and 11)

Summary

If your Loom videos have no sound on Windows 10 or 11, learn how to fix the issue by disabling audio enhancements. Follow these simple steps to restore audio to your Loom recordings

Solution

If you have your microphone enabled, yet your Loom video has no audio, you can try to disable your Audio Enhancements by following these steps to resolve this. 

How to turn off Audio Enhancements

Part 1 

1. Search Sound in your taskbar, select Sound Settings > then Sound Control Panel on the right panel. 

2. From your Sound Control Panel box, under the Playbac tab, right-click the default device speakers/headphones and select Properties

3. A Speakers Properties box will open, from here switch to the Enhancements tab, select the Disable all enhancements check box and click OK.

Part 2

1. Open your Realtek Settings by pasting path: c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe into your finder. 

2. From here ensure Enable HP Noise Cancellation is not selected, and also check for any other audio enhancement option which might be enabled

3. Once you've done this, please restart your device, launch your Loom app and try another test recording. ✨

If you're using either a Jabra or Conexant microphone, please follow these steps:

Jabra mic:

1. Visit Jabra to identify your specific model.

2. Scroll down to find 'Updates for your Jabra <Model>'. Download the latest Jabra Direct Setup Firmware to your device. 

3. Make sure audio enhancement are disabled following the above instructions. 

Conexant mic

1. Open your control panel, select Hardware and Sound. 

2. Under the playback tab, double-click into your Conexant Smart Audio HD.

3. Move to the Enhancements and tick Disable all sound effects.  

FAQ 

What are Audio Enhancements? 

Microsoft and third-party vendors have shipped audio enhancement packages designed to make your system’s specific hardware sound absolutely perfect. These are referred to as Audio Enhancements in Windows 10/11. But sometimes, these very ‘enhancements’ can cause problems with audio and sound. If you face issues with your audio in Windows 10/11, you may want to disable Audio Enhancements and see if it helps.

Which devices will this affect? 

This will only work for Windows 10/11 users.