Camera Issues on Mac - enable your privacy settings for Loom
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
If you're using a Mac device and are unable to record with your in-built camera, we suggest making sure Loom is enabled in your Security & Privacy settings. ✔️
Solution
Question
The Loom app is not recognizing my in-built camera on my Mac device.
Solution
How to enabled Loom from within your Security & Privacy settings:
Open your System Preferences.
Open your Security & Privacy settings.
Navigate to the Privacy tab, and make sure Loom is checked under Camera, Accessibility & Screen recording module.
👉 Keep in mind if it's greyed out, you'll need to click the lock icon 🔒 to make changes.
Updated on October 15, 2025
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