Camera & microphone test
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
The following video shows you how to check if your microphone and/or camera issues are connected to Loom, or might be local to your device or Chrome.
Solution
👉 How to test your camera and microphone
👉 Test website: https://www.loom.com/webcam-mic-test
If your microphone and/or camera are not working on this test site, please check:
Your computer's system preference, navigate to Sound or Camera and check if there's any indication of a muted microphone or disabled camera.
Restart your computer - this trusty old trick always helps!
If your microphone and/or camera are working successfully on this test site, please follow these instructions depending on which Loom product you are using.
Loom Chrome extension
Copy and paste the following URL into your Chrome address/search bar:
chrome://settings/content/siteDetails?site=chrome-extension%3A%2F%2FliecbddmkiiihnedobmlmillhodjkdmbFind Camera and Microphone and make sure you have Allow selected for both. See below.
Once complete, please restart your Chrome browser.
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