Issue edit, assign, add comment and workflow buttons are missing after Jira upgrade to 9.4
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Issue edit, assign, add comment and workflow radio buttons are missing after a Jira Upgrade.
Environment
9.4
Diagnosis
On reviewing the atlassian-jira.log, below error is observed for Issueoperations plugin:
2023-03-14 15:21:27,795+0000 main ERROR [c.a.plugin.manager.DefaultPluginManager] There was an error loading the descriptor 'View Issue Ops Bar Transitions Factory' of plugin 'com.atlassian.jira.plugin.system.issueoperations:1.0'. Disabling. com.atlassian.plugin.module.ModuleClassNotFoundException: Couldn't load the class 'com.atlassian.jira.issue.transitions.TransitionLinkFactory'. This could mean that you misspelled the name of the class (double check) or that you're using a class in your plugin that you haven't provided bundle instructions for. See https://developer.atlassian.com/x/mQAN for more details on how to fix this. at com.atlassian.plugin.module.ClassPrefixModuleFactory.getModuleClass(ClassPrefixModuleFactory.java:45)
Issueoperations Plugin is in Uninstalled State:
<plugin> <key>com.atlassian.jira.plugin.system.issueoperations</key> <name>Issue Operations Plugin</name> <version>1.0</version> <vendor>Atlassian</vendor> <status>UNINSTALLED</status> <vendor-url>http://www.atlassian.com</vendor-url> <framework-version>1</framework-version> <bundled>Provided</bundled> </plugin>
In the issue view, the usual buttons (issue edit, assign, add comment and status) are missing.
Cause
It happens because of the customization on the <JIRA_INSTALL>/atlassian-jira/WEB-INF/classes/system-issueoperations-plugin.xml file.
Solution
Check your previous customization's which is made on system-issueoperations-plugin.xml file and be sure that it's compatible with Jira 9.4.
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