Whiteboards for Jira App does not load
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
After installing the Whiteboards for Jira app, when a user tries to open the app from the top panel, it doesn't load and shows the error "Something's gone wrong."
Possible Cause(s)
Whiteboards for Jira adds custom global permissions in Jira named "Whiteboards for Jira". If a user is not added to this global permission, then this error can occur.
Solution
Make sure the user has the global permission "Whiteboards for Jira". If a user is having issues then add them to the "Whiteboards for Jira" permissions directly or add them to a group that has "Whiteboards for Jira" global permission.
Updated on March 4, 2025
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