ViewProfile doesn't show user information
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
ViewProfile doesn't show user information.
The following appears in the atlassian-jira.log:
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http-443-49 ERROR username 1052x58626x1 1xinkth 192.168.0.1
/secure/ViewProfile.jspa [webwork.util.ValueStack] query="/hasMoreThanOneProfileTabs"
{[id="null" type="5" values=""]} {[id="hasMoreThanOneProfileTabs" type="8" values=""]}
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor2896.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) Cause
Third-party plugin called MyZone for JIRA
Resolution
Access the Universal Plugin Manager in JIRA:
Log in as a user with the JIRA System Administrators global permissions.
Select 'Administration' > 'Plugins' > 'Plugins'. The Universal Plugin Manager will be displayed, showing the plugins installed on your JIRA site.
Keyboard shortcut: 'g' + 'g' + start typing 'plugins'
To uninstall a plugin:
Click the Manage Existing tab.
The systems lists the plugins installed in your application.
Click the name of the plugin that you wish to uninstall.
The system displays the plugin details.
Click the Uninstall button.
The information summary displays an Uninstalling message and uninstalls the plugin from your application.
To avoid it please check if plugins are up to date.
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